3CX PBX – Simple management of your PBX system
Management of a 3CX PBX includes users, departments, phone numbers and routing rules. The administration console allows you to organize access and change call behavior based on company timetables and the responsibilities of individual operators.
Users and permissions
3CX distinguishes operational and administrative roles. Access to user, department, phone and integration settings is assigned based on role, avoiding giving all users the same management powers.
Times, groups and queues
Business hours, holidays, voice menus, ring groups and queues define where requests are directed. A clear configuration allows you to keep the service consistent when shifts, locations or people change.
Updates and operational continuity
Backup, restore and updates are part of system maintenance. Responsibilities, frequency of checks and methods of assistance are defined according to the installation. The type of hosting and the edition chosen affect the activities that remain the responsibility of the company or supplier.
