3CX PBX – Live Chat & Talk – WordPress Chat
3CX live chat connects website visitors to company operators. The widget allows you to start a conversation and, if enabled, a call from the browser. Messages and calls are directed to the extension or queue configured in the switchboard, following the scheduled times.
From the website to the right person
The destination can be an extension or a queue. The company can choose the initial information requested from the visitor, the widget texts and the contact options. Operators manage conversations through the 3CX tools provided by the configuration.
WordPress and other sites
On WordPress live chat uses the plugin and URL generated by the 3CX configuration. On other sites you can insert the HTML fragment provided by the manufacturer. The configuration is created in the switchboard and connected to the site via the URL or widget code.
Style, times and management of requests
Colors, messages and service availability can be adapted to the site. A consistent destination design prevents requests from remaining unassigned when an operator is unavailable.
