3CX PBX – Unified Communications
3CX Unified Communications brings business calling and collaboration tools into one platform. From the web client, users can manage telephony, see the status of colleagues and use chat and meeting functions, reducing the need to switch between separate tools.
Presence, directory and call management
Visibility of extension status helps you locate an available colleague before transferring a call. Address books, groups and queues organize incoming contacts and requests. Roles and permissions define the information and operations accessible to each user.
Chat and contact with customers
The platform manages internal chat and can integrate the contact channels provided by the configuration, including live chat and messaging of supported services. Conversations are assigned to operators and queues; the availability of the channels depends on the edition and the integrations activated.
Connection with CRM
Compatible CRM integrations can associate a call with the contact and make it easier to consult customer information. The result depends on the CRM, the connector and the permissions: compatibility must be defined on the system actually used by the company.
